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Instructions for defective goods return
Instructions for defective goods return
Each case of defective goods return the Buyer must agree (by phone or electronically) with his Lead Manager (Customer service Manager) in Wholesales Department and the Manager must provide confirmation of the return.

1. Defective goods return

1.1. Defective goods mean:
- chipped (including damages from the transport company);
- different tones and / or different parties within the same commodity item (if this information has not been agreed with the Buyer)
- factory defect (low-quality painted, curvature, etc.)

1.2. For the coordination of the defective goods return the Buyer must provide the following information:
- the claim in electronic form or by fax (the claim must specify the requirements and circumstances on which the requirements are based, as well as other information necessary for the settlement of disputes);
- photo of the defect at the time of unloading the goods or photos of the defect on the background of the pallet being dismantled and the number of the packing list from this pallet (if the goods were shipped on a pallet);
- name of the returned goods;
- exact quantity of defective goods;
- number and date of the shipment invoice.

1.3. Term of consideration (response) of the claim for defective goods is up to 5 working days.
If the manufacturer needs to check the defective goods, the period of claim consideration is increased to 30 days.

1.4. Return of goods is accepted only in the presence of return documents (delivery note TORG-12 and invoice).

1.5. Non-refundable:
- goods shipped for a refund without approval.;
- goods shipped more than 1 year ago.
Instructions for wallpapering
Instructions for wallpapering
Before open the package of rolls, make sure that you have received the Wallpaper of the required article; the batch number is the same on all rolls. Check the appearance of the rolls before cutting them into the canvas. All non-conformities must be identified prior before the work with the rolls. Be sure to keep the label attached to the roll until the work is finished and within 2 days after.

Wall preparation
The walls should be flat, smooth, dry, durable and clean, without peeling paint, grease, old Wallpaper glue and mold. Various defects of the walls, not removed during preparation, will be visible after the wallpapering and can affect the quality. The surface should not be covered with varnish, have non-absorbent areas and grease stains. Painted surfaces must be washed from dirt and salt stains or deposits. It is impossible to paste over the surfaces covered with fresh plaster without preliminary drying and a primer. All walls must be primed. Wallpapering should be done at 20-25 C room temperature.

Preparation of canvas
Cut the roll on the number of lanes, which allows to cut the height of the ceiling of the room with a plot of the fit of the pattern (see label) and allowance (for alignment) at 5 cm from the top and bottom of each strip. For wallcoverings with a picture fit, combine the next strip with the previous strip (already cut off) to a match of the picture and only then cut it off from the main roll. Number each canvas in the order of cutting from the roll. Wallpaper should be glued in the same sequence in which they are cut off from the roll.
Before gluing the first canvas, draw a vertical line (using a plumb) from which the Wallpaper will be pasted. Apply a uniform layer of glue to the surface of the wall or Wallpaper in an amount as specified in the instructions. Make sure that the glue is evenly covers all the canvas, especially the edges. Put canvas to the wall. The top and bottom of the intended edge of it remained 3-5 cm. Smoothing should be done with a soft sponge or wallpaper brush from top to bottom. Protruding from the top and bottom edges are cut with a very sharp knife. Put the next canvas to the previous one, if necessary, combining the pattern. You need to inflict a uniform layer of glue on the wall.

Follow the instructions carefully, as the manufacturer does not consider the claim if the wallpaper gluing technique is incorrect. Keep the labels until the end of the work. Without rolls labels no claims are considered. If necessary, it will also help with new order, if you make a mistake in the calculation.

The quality and aesthetic appearance of the wallpapered wall are largely determined by the skill and qualifications of the maintenance men.
The supplier shall not be liable for defects arising during the installation process, as well as for labor costs associated with the pasting of defective Wallpaper and Wallpaper pasted in violation of this instruction. Claims for difference in shades or the difference in the numbers of the received materials, after the cutting rolls into canvas will not be accepted. After gluing two or three canvas, be sure to check them for any defects and only then continue. Claims for damages will not be accepted if more than one roll is used. If you find a defect, you should immediately stop and contact the seller. Gluing the entire volume of Wallpaper confirms that the product is accepted and satisfied with the quality.

And again: pay attention defective goods are returned with all the labels only.
Instructions for quality goods return
Instructions for quality goods return
Each case of quality goods return the Buyer must agree (by phone or electronically) with his Lead Manager (Customer service Manager) in Wholesales Department.

1. Quality goods return

1.1. Quality goods mean:
- name and quantity corresponds to the data in the return invoice;
- shipped in the completely original packaging (marketable state).

1.2. For the coordination of the quality goods return the Buyer must provide the following information:
- name of the returned goods;
- exact quantity,;
- number and date of the shipment invoice.

1.3. Return of goods is accepted only in the presence of return documents (delivery note TORG-12 and invoice).

1.4. Return of goods is accepted only in the completely original packaging and in marketable state.

1.5. Delivery of goods to the warehouse for the return is made by the Buyer.

1.6. Non-refundable:
- customized or discounted goods and Sale goods;
- goods shipped more than 2 months ago.